Have Drive Safe & Save™ questions?
We've got answers.
Find answers to your most common Drive Safe & Save questions.
Drive Safe & Save
Enrolling in Drive Safe & Save may help you get an auto insurance discount up to 30% based on how you drive.1 You get a discount just for enrolling!2 Each product option offers different safety and security features. Please talk to your State Farm® agent or explore the FAQs below for more information.
Drive Safe & Save is a discount1 for participating customers. The Drive Safe & Save discount is based on your annual mileage and basic driving characteristics.
Your discount may vary from term to term based on your actual driving, but will not add a surcharge to your policy.
If you currently receive a premium reduction for low estimated annual mileage (under 7,500 miles annually for personal use) and your car is driven more than that, your premium may increase at a future policy renewal to reflect your actual mileage.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
The Drive Safe & Save discount does not take into account tickets or accidents. Drive Safe & Save collects actual miles driven and basic driving characteristics (excludes OnStar) to calculate the discount.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
You can see your current discount amount on your Drive Safe & Save account page on bearinterestgroup.com® or on the State Farm mobile app. This information will be updated at each auto policy renewal (typically every 6 months).
Named insureds (the names you see on your insurance ID card) enrolled in Drive Safe & Save Mobile can also view this information on the Drive Safe & Save app.
Your Drive Safe & Save discount includes any previous mileage-based premium reduction. If you previously received a reduction for low estimated annual mileage (under 7,500 miles annually for personal use), the Drive Safe & Save discount amount will include this premium reduction. Please note that if you currently receive a premium reduction for low estimated annual mileage (under 7,500 miles annually for personal use) and your car is driven more than that, your premium may increase at a future policy renewal period.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
No. Drive Safe & Save is optional and is car specific. You can make the decision to enroll for each individual household car.
Drive Safe & Save emails are sent to the first named insured listed on the insurance policy for that vehicle. The first named insured is the first name listed on the insurance ID card for that vehicle. The first named insured may update their email address on file with State Farm by logging in to their bearinterestgroup.com account, then navigating to Communication Preferences under Profile & Preferences.
Your data is safe with us. We don't sell your information. The data we collect is used to help you create safe driving habits and may be used to calculate the amount of your discount. In limited situations, we will share information with third parties. For more information, see the State Farm Privacy Policy.
Mobile
Your discount is based on your annual mileage and driving characteristics. The more you're on the road, the more likely an accident could occur, so HOW you drive those miles is just as important as how many miles you drive. To help maximize your discount opportunity, concentrate on smooth and consistent driving.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
After each trip, the Drive Safe & Save app shows you a map of your route and driving events along the way. While not everything the app shows you impacts your discount, they all contribute toward you being the safest driver you can be.
- Acceleration – Starting fast off the line? The app will show you where you might have accelerated faster than is generally considered safe. Quick acceleration can make cars more difficult to control.
- Braking – The app will show you if you've made any fast, hard stops. We understand there are times you need to stop quickly to avoid a collision. However, making frequent fast stops is indicative of driving too fast and following too closely. Maintain a safe speed and distance to avoid collisions. Keep an eye on your braking scores to help see if this has become a habit for you.
- Cornering – You'll see along your route if you make any quick, sharp turns. These indicate you may have not allowed yourself proper time and clearance for the turn. For example, quickly turning left in front of oncoming traffic at an intersection.
- Phone Distraction – Distracted driving is a serious problem, and one of the highest predictors of accidents. It's important to keep your hands on the wheel and your eyes on the road. Phone distraction will appear in the app when these three things happen at the same time:
- The vehicle is moving,
- The phone recording the trip is moving within the vehicle, and
- The phone screen is on.
- Speed – The app shows you when you've exceeded the speed limit by 8 miles per hour or more. We think it's important for you to understand when this happens – and how it may impact other driving characteristics, like acceleration, braking, and cornering.
Just text SAVE to 42407 to get a link to download the app in Google Play or the App Store. If you are able to download the app, your phone is compatible!
Ineligible phones will see a message saying the device is not compatible. Features required for participation include:
- Phone
- Network
- Location/GPS
- Bluetooth
- Accelerometer
- Camera
- Auto-focus
- Flash
- Gyroscope
- Make sure you have the Drive Safe & Save app downloaded (text SAVE to 42407 for a link to download).
- Log in to the app using your driver's license information or your bearinterestgroup.com® user ID and password.
- In most states, a Bluetooth beacon will arrive in the mail a few days after enrolling. If you’re in Ohio, you’ll need to order the beacon in the Drive Safe & Save app. When your beacon ships, we’ll send you a shipment tracking email.
- When the envelope with your beacon(s) arrives, take it to the car and follow the easy setup steps in the app (while not driving, of course). This will include connecting your beacon(s) to the app and providing odometer readings.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
If you find you need help along the way with setup, check out the Mobile troubleshooting tips below.
You will see all cars where you are a named insured (the names you see on your insurance ID card) or additional driver listed on the auto insurance policy. Being a named insured means your name is listed on that vehicle’s insurance ID card.
Please note, if you have recently changed cars, there may be a processing delay before your new car displays.
Named insureds on the policy can:
- View all trips in the past 30 days for all vehicles and drivers
- See the discount amount for all cars where they are a named insured
- See 2-week scores for trips recorded on their phone
- Enroll the vehicle in Drive Safe & Save Mobile
- Complete setup
- Update odometer readings
- Change the Bluetooth beacon
Additional drivers on the policy can:
- View all trips recorded on their phone in the past 30 days
- See 2-week scores for trips recorded on their phone
- Complete setup
- Update odometer readings
- Change the Bluetooth beacon
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
Contact your State Farm agent for car eligibility and listed driver questions.
Note: Each driver should log in using their own credentials or driver’s license information. The information displayed in the app is customized by the information used to log in.
Dynamic 2-week Driving Scores are displayed on the dashboard. These are safety scores reflective of all your trips during the past 14 days. These scores are not directly related to the discount amount for individual vehicles. These scores could include trips from multiple vehicles. The driving behaviors included in the safety score are those you see in the individual trip maps.
If a score is under 100%, we encourage you to review individual trips maps to check for areas of improvement. While not everything scored in the app contributes toward the discount, safer driving can have a positive impact on your discount.
Named Insureds on the policy (the names you see on your insurance ID card) can see all trips recorded on all devices for the last 30 days.
Additional drivers on the policy can only see trips recorded on their device for the last 30 days.
You must have the Drive Safe & Save app downloaded on at least one phone to qualify for the discount. To get the most from your discount opportunity, each driver of your car should download the Drive Safe & Save app and log in. Don't worry, they won't need to go through the setup process again – they just need to open the app and log in.
You do not need to open the app to record a trip. Once your setup is complete, trips will record automatically with your Bluetooth on and Location preferences set to Always Allow.
If you are missing trips, please refer to the Troubleshooting Tips.
Not necessarily. If you wish to limit your battery usage, you have the option to turn Bluetooth and Location services off when you are not driving. However, it is imperative that you turn these on before starting each trip to ensure all driving data is captured.
Leaving your Bluetooth and Location on allows the app to automatically start a trip when you begin driving, and turning them off removes this functionality. If your Bluetooth and Location are not on during a trip, it will not record.
The Drive Safe & Save app cannot record trips without Precise Location enabled, because your driving behaviors are measured and validated using both phone sensors and GPS.
iPhone and Android have location preference options for: "Always Allow" and "While Using the App" (exact wording varies by operating system). Drive Safe & Save runs in the background to start, record, and stop trips - you don't need to log in or bring the app up to record trips. This means it needs to use the "Always" setting versus the "While Using the App" option.
Here's a run-down of what each setting means (exact wording varies by operating system):
Never: This feature makes it so the app can never access your location for any reason at all.
While Using the App: This feature makes it so the app in question can only ever access your location when it's open and in the foreground on your phone's screen. This means trips could not be recorded if your phone screen is locked or if you don’t open the Drive Safe & Save app and keep it open on your phone during the entire trip.
Always Allow/Allow All the Time: This feature makes it so the app in question will always have access to location services whenever it wants to, whether the app is open in the background or not. The Drive Safe & Save app isn't really "Always" using your location services, but when it does, the app will be running in the background.
The Drive Safe & Save app cannot record trips without Physical Activity enabled. This setting enables trips to begin when you start driving and end when you stop driving.
A mobile data plan with mobile data enabled is required to record trips. However, if you wish to limit your mobile data and battery usage, you have the option in the app settings to send your trip data to State Farm only when there's a Wi-Fi connection.
Keep in mind, if you do not connect to Wi-Fi, your trips will stay on your phone until you do. This could cause a delay in seeing your trips, and if your phone's memory is full, your trips may not be stored.
The Bluetooth beacon is a small device which allows for the collection of your driving data while in your car. It stays in your car and allows your phone and the Drive Safe & Save app to record trips in your car automatically – no need to open the app each time you drive. This way, you know the only trips being recorded are those in your car – not when you're using public transportation, ride sharing, riding a bicycle, etc.
The Bluetooth beacon is not able to track the location of your vehicle since it is not equipped with GPS. The beacon uses a Bluetooth connection to pair with the Drive Safe & Save app, where your trip information is recorded for your vehicle(s). This means Drive Safe & Save cannot see your trip routes unless the vehicle’s policy in the Drive Safe & Save app is paired to the beacon. Additionally, only named insureds listed on the policy (the names you see on your insurance ID card) are able to see trip maps for others listed on the policy. This is one more way we help protect your privacy.
In most states, the Bluetooth beacon is automatically mailed to you when you enroll. If you’re in Ohio, you’ll need to order the beacon in the Drive Safe & Save app.
Upon shipment, we will send you an email with the tracking information so you can check it at any time. The beacon will typically arrive at your primary mailing address within 10 days. Don't worry – the discount is added to your policy automatically – there's no waiting to receive that in the mail!
You can check your primary mailing address on file by logging into your bearinterestgroup.com account, then navigating to your Personal Information under Profile & Preferences. You'll have the option to make sure your mailing address for all policies and accounts is accurate.
If you don’t have your beacon when you get your first setup reminder email, just order a new one online.
Using the sticker on the back of the Bluetooth beacon to adhere to your windshield is not a requirement, but is strongly recommended. We understand some local laws, vehicle sensors, or vehicle upgrades (e.g. tinting) may prevent you from mounting the beacon to the windshield behind your rearview mirror. If this is the case, choose another sturdy, stationary location to stick the beacon, making sure not to adhere it to a surface it may damage.
Please understand the trip data captured may be inaccurate if you choose not to mount the beacon at all.
If the beacon is not adhered to a sturdy surface (e.g., stored in a glove box/console, fastened to a door, etc.), the accuracy of events can be impacted. Also, if there is metal between the beacon and the phone (e.g., if the beacon is inside a trunk or a metal-lined central console), the Bluetooth connection can be interrupted or weak, which impacts trip recording.
The Bluetooth beacon has an expected battery life of 3-4 years. If we detect your beacon’s battery is getting low, we will automatically send you a new one. When we do this, we’ll also send you an email with tracking information.
However, if the light does not display on the Bluetooth beacon when the button is held down for 5-8 seconds, a replacement may be needed. Just request a replacement online.
Yes, the Bluetooth beacon is paired to the app, not your phone's Bluetooth settings. If you have paired the beacon to your phone's Bluetooth settings, please disconnect the Bluetooth beacon from your phone's settings and pair it within the app. You can call us at 888-559-1922888-559-1922 for assistance.
Use a twisting motion to remove the beacon from your windshield. If the adhesive strip(s) pad remain stuck to the surface, try pulling up on an edge to stretch the tape. If residue remains, try using a citrus based adhesive remover.
You can then recycle the beacon anywhere that accepts lithium ion batteries for recycling.
Yes. An accurate odometer reading is required for setup and prior to each renewal.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
You must provide an odometer reading prior to each policy renewal (typically every 6 months). State Farm will remind you when this action is required.
The easiest way to report your odometer reading is through your Drive Safe & Save app.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
Yes. State Farm may use a third-party source to validate your entered odometer reading.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
Yes. You must complete setup in the app for each car enrolled in Drive Safe & Save Mobile.
Yes. To get the most from your discount opportunity, each driver of your car should download the app and log in using their own credentials or driver’s license information.
When multiple phones linked to a beacon are in a car at the same time, only one will record the trip - the first phone to connect to the beacon.
Location is used in conjunction with the phone's accelerometer and other sensors to measure speed, turning, braking, acceleration, time of day, and miles driven. Location is also used to provide you useful maps of your trips so you can see where you may need to improve some driving habits. Remember – the safer you drive, the more you can save!
No. If you uninstall the app, we will not be able to collect data and you will be in jeopardy of impacting your discount. At least one smartphone per car must have the app downloaded and connected to the Bluetooth beacon to qualify.
An FCC notification is included in the beacon shipments. It reads:
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
RF Exposure Warning
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment.
FCC Notice
MODEL NUMBER: DriveWell Tag v6.0
FCC ID: 2AFGD000600
Available for shipment in the United States only.
All rights reserved. © 2020 Cambridge Mobile Telematics.
In addition to the End User Licensing Agreement in the Drive Safe & Save app, Drive Safe & Save Mobile requires your consent to participate. This varies slightly by state in HI, NC, NJ, OH, TX, and WA. You can contact your State Farm agent for a state-specific version.
Mobile troubleshooting tips
State Farm should receive a “health” signal from your app each day, even if you’re not driving. If we don’t receive this signal for multiple consecutive days, this indicates there is an issue with your phone or app settings that needs to be rectified to record trips toward your discount.
- First, make sure you are logged in to the most recent version of the Drive Safe & Save app.
- When you open the app, messages will display if you need to update any settings or permissions to allow the app to record trips in your enrolled vehicle(s) automatically.
- If you were logged in to the most recent version, and did not have any settings or permissions update alerts in the app, you may have battery savings settings that are impacting automatic trip recording. For iOS users, this is referred to as Background App Refresh, and should be turned ON for the Drive Safe & Save app.
After making updates, the next trip you take should appear in the app. If it does not, see the question "Why aren't my trips showing up accurately in the Drive Safe & Save app?".
For information on what you can see in the app, see the question, "What will I see and what can I do when I'm logged into the app with my driver's license information?".
For most issues, the Drive Safe & Save app will show messages about settings you may need to update. For more information about these settings, check out this Drive Safe & Safe app permission settings video. If you're not seeing any messages in the app, but your trips aren't recording as expected, try these tips:
- Check for available updates in the App Store or Google Play, and ensure you're logged in to the most recent version of the app.
- Battery saving options on your phone may be keeping the phone from sending trips to State Farm.
- For Android, make sure your battery saver/battery optimization is off and Drive Safe & Save is on the "unmonitored apps" list.
- For iOS, make sure low power mode is not enabled and Background App Refresh is turned on for the Drive Safe & Save app.
- Ensure location preference is set to "Always" or "Always Allow". Drive Safe & Save runs in the background to start, record, and stop trips. Setting other than "Always" or "Always Allow" will not allow the Drive Safe & Save app to record trips, which could impact the discount.
- Poor Location quality impacts the phone's ability to determine speed and/or distance and can affect the trip details that are logged. If you regularly drive in a location with poor GPS signal, this may impact trip recording.
- The trip will appear to be shorter than expected if connectivity to the Bluetooth beacon was lost because Bluetooth was turned off. Leave Bluetooth on at all times while driving.
- Low phone battery can impact trip recording and Location quality. This can be avoided by plugging in and charging the phone while driving. Keep phone battery life above 20% at all times.
- The battery in the Bluetooth beacon may be depleted. Check the Bluetooth beacon and make sure that the red light turns on briefly when the small white button on the front of the beacon is held down for 5-8 seconds. If not, request a new one online.
- The Bluetooth beacon may not be paired in the app. Log into the app and tap on the car on the Vehicles screen to see which beacon is paired to the car. You can compare the ID number on the side of the beacon to the number listed in the app.
- If the Wi-Fi setting in the Drive Safe & Save app is selected, make sure you connect to Wi-Fi to send trip data. If you are not able to connect regularly to strong Wi-Fi, turn this setting off.
- Poor cellular connection could be preventing trips from sending. If the Wi-Fi setting is not selected, try selecting it when you're connected to strong Wi-Fi to send trips.
- If phone memory is full, the app will not be able to record trip data and temporarily store it on the phone.
- If the app is force closed, it cannot record trips. Try opening the app again.
- Try restarting your phone. This is like restarting a computer and allows processes to reset.
- The Drive Safe & Save enrollment of the car may have changed. Log in to the app. Do you see a discount listed next to the vehicle? If not, contact your State Farm agent.
Your basic driving characteristics are determined using information recorded by the Drive Safe & Save app. You may take a trip that the app does not capture accurately, but your basic driving characteristics can still be determined from the trips the app does capture. To get the most from your discount opportunity, ensure as many trips as possible are recorded by bringing your phone on all trips and leaving Bluetooth, Location, and mobile data on.
After trying the above tips, the next trip you take should appear in the app. If it does not, email us or call us at 888-559-1922888-559-1922.
The Drive Safe & Save app uses your information on file to log in. If the last name, driver’s license number, or driver’s license state you entered does not match what’s on file, you’ll receive an error message.
You may update your driver’s license information on the State Farm mobile app or by contacting your State Farm agent.
The Drive Safe & Save app will display the name associated with the information you used to log in. It’s important not to share login information with other members of your household.
If you see another household member’s name, you should log out and log back in with your own information. You can use a personal bearinterestgroup.com user ID and password or your driver’s license information.
Phone distraction will appear in the app when these three things happen at the same time:
- The vehicle is moving,
- The phone recording the trip is moving within the vehicle, and
- The phone screen is on.
Some common scenarios that may result in Phone Distraction when the driver isn’t using your phone include:
- A passenger is using the phone recording the trip.
- The phone is not secure and moving around while the screen is illuminated. You may consider adjusting your phone settings to reduce times when the phone screen illuminates.
Activities like interacting with a GPS or music app are distracting while driving. Ensure your phone is secure and the screen is not a distraction to the driver.
It's possible you don't have a strong wireless connection.
If your phone's Wi-Fi setting is on and you don't have a strong signal, try moving somewhere with a strong signal or turning off Wi-Fi to send the odometer reading over cellular data.
If your phone's Wi-Fi setting is off and you don't have a strong cellular signal, try moving somewhere with a strong cellular connection or try turning on your Wi-Fi in an area with a strong wireless signal.
If you still need help, email us or call us at 888-559-1922888-559-1922.
Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.
If the posted speed limit in the Drive Safe & Save app does not reflect the most current posted speed limit in an area, you can email us to request a speed limit review. Please have the following information available from your Drive Safe & Save app:
- Time and date of a trip including the speeding event
- Timestamp when the speeding event occurred
- Current posted speed limit
Research may take up to 30 days and, if necessary, the speed limit displayed in the app will be updated for all users.
Please note:
Some roads have variable speed limits that can depend on weather, construction, traffic, time of day, etc. Speed limit signs in variable speed limit zones may be digital or may display multiple speed limits. In these situations, the app should reflect the higher speed limit. If you feel this was not the case, follow the above instructions to submit a speed limit review. However, we will also need both the lower and upper speed limits and any information about what conditions they are adjusted for (e.g. construction, rush hour, weather, time of day, etc.).
Try out these common troubleshooting tips:
- Shake the Bluetooth beacon.
- Hold down the button for 5-8 seconds.
- Make sure your Bluetooth and Location are enabled. If they are, try tapping them off and on again and retry setup.
- Ensure your phone is updated to the latest version of the app.
- If you're connected to Wi-Fi, make sure the connection is strong. Also, try turning Wi-Fi off to try connecting the beacon again on your cellular network.
- Restart your phone, and turn on Bluetooth and Location services.
If you still cannot see your beacon within the app, email us call us at 888-559-1922888-559-1922.
You can tell your Bluetooth beacon is working if the light briefly illuminates when you hold down the button for 5-8 seconds, and your trips appear within the app. If the light does not illuminate, request a new one online.
You must be a named insured (the names you see on your insurance ID card) or additional driver on the auto insurance policy to see the car in the app when logged in.
Additionally, if your policy or payment plan is in a non-pay status, your cars will not appear in the Drive Safe & Save app until the past-due payment has processed.
Please note, if you have recently changed cars, there may be a processing delay before your new car displays.
Contact your State Farm agent for car eligibility and listed driver questions.
If you replace the car on your auto policy, we will automatically ship you another beacon for your new car. Upon shipment, we will send you an email with the tracking information so you can check it at any time. The beacon will typically arrive at your primary mailing address within 10 days.
Once you receive the beacon in the mail and the Drive Safe & Save app shows your new vehicle, you can complete setup in the Drive Safe & Save app. Setup must be completed in the new vehicle to continue the discount.
You can recycle the old beacon anywhere that accepts lithium ion batteries.
If you do not receive your new beacon within 10 days, please order a new one online.
Note: There may be a processing delay before your new car displays. Once you can see your new car in the app, complete setup with your Bluetooth beacon in your new car.
If you replace your phone, you simply need to download the Drive Safe & Save app on your new phone and log in. Trips will then record automatically on your new phone.
Mobile Accident Assistance
Accident Assistance is a free feature available to Drive Safe & Save Mobile enrollees through the Drive Safe & Save app. Once enabled, this feature will offer you assistance during a detected accident.3
You will have the option to enable the service through the Drive Safe & Save app dashboard or under my profile. When signing up for Accident Assistance, you will be asked to verify that you are logged into the app with your own credentials. It’s important not to share login information with other members of your household. This will ensure the correct individual is contacted during a detected accident. You will also be asked to verify the phone number we have on file for you so we can contact you during a detected accident. Additionally, you will need to turn on notifications for the Drive Safe & Save app for Accident Assistance to function as intended. Once Accident Assistance is enabled, you will be notified if an accident is detected when the mobile app is paired to your beacon during a recorded trip.
When Accident Assistance has been enabled and the Drive Safe & Save mobile app detects an accident during a recorded trip, you will receive a push notification asking if you’ve been in an accident. You can tap on the notification to respond Yes or No.
If you respond Yes on the first screen, you will be asked if you need an ambulance. If you respond Yes that you need an ambulance, a live representative will call you to verify and assist with connecting you to emergency services. If you’re unable to answer, the live representative will try calling again. If you’re still unable to answer, the location of the detected accident will be provided to law enforcement for a wellness check.3
If you respond Yes, you’ve had an accident, but No, you don’t need an ambulance, you will have the option to request a tow or file a claim. You’re also able to use the X in the upper right corner of the screen if neither service are needed at that moment. If you Request a tow, a live representative will call to verify.
If you are unable to respond to the initial push notification asking if you’ve been in an accident, you will receive an automated call asking if you need assistance. If you’re unable to answer that call, another automated call attempt is made. If you’re still unable to answer, a live representative will make up to two calls before sending law enforcement to the location of the detected accident for a wellness check.
Accident Assistance can be enabled from the dashboard or my profile section in the Drive Safe & Save app.
Accident Assistance can be disabled by tapping the my profile icon in the upper right corner of the app and turning the toggle switch off. You would be asked to verify you want to disable Accident Assistance before the feature is turned off.
Accident Assistance will use the contact information associated with your login credentials. Each individual will need to log in to the app using their own credentials to ensure the correct mobile number is on file and the correct person is contacted in the event an accident is detected.
Accident Assistance is a free feature available to Drive Safe & Save enrollees. For questions about how a claim would impact your premium, contact
your State Farm agent.
An accident is detected when all of the below occur:
- Accident Assistance has been enabled,
- The Drive Safe & Save mobile app is recording a trip,
- The phone sensors combined with the beacon detect forces that indicate an accident, and
- Driving doesn’t resume soon after the detected accident.
If your trips are not recording, see Why aren't my trips showing up accurately in the Drive Safe & Save app?
If you request a tow through the Accident Assistance feature, a claim will be opened automatically for you.
In all other instances, you will be given the option to start a claim online.
Outside of the permissions required for trip recording:
- Notifications must remain enabled for the Drive Safe & Save app, and
- Accident Assistance must be enabled in the Drive Safe & Save app for each household device that would like to participate in the feature.
Connected Car
In states where Drive Safe & Save Connected Car is available, you must have an eligible 2020 or newer Ford or Lincoln vehicle, and a FordPass™ or Lincoln Way™ account with your vehicle added to the Garage in the corresponding smartphone app from Ford Motor Company.4
This excludes 2020 Ford Fusion, 2020 Ford Transit Connect, 2020 Ford F-150, 2020 Lincoln Continental, and the Ford GT (all years).
To participate in Drive Safe & Save Connected Car, you must have a FordPass or Lincoln Way account with your vehicle added to the Garage in the corresponding smartphone app from Ford Motor Company. If you do not meet these requirements, you may be eligible to enroll in Drive Safe & Save Mobile.
If you need help with your FordPass or Lincoln Way account or app – or your vehicle settings, contact Ford Motor Company by calling 800-392-3673800-392-3673 or visiting FordPass.com or LincolnWay.com.
Your discount is based on your annual mileage and basic driving characteristics. The more you’re on the road, the more likely an accident could occur, so HOW you drive those miles is just as important as how many miles you drive.
It’s important to focus on smooth and consistent driving, and information is received from the vehicle to help measure this. Frequent behaviors like quick acceleration and hard braking may indicate you’re not allowing yourself proper distance between other vehicles, increasing the chance of a collision.
Currently there is not a way to see your Drive Safe & Save driving feedback.
To enroll in Drive Safe & Save Connected Car, you must have a FordPass or Lincoln Way account with your vehicle added to the Garage in the corresponding smartphone app.
Then, after enrolling, just turn on your vehicle and accept the agreement that appears on your in-vehicle display. You must accept the agreement within the earlier of 35 days or 20 times you turn on your vehicle. If you do not, we will remove the initial participation discount retroactive to the effective date it was added, which could result in a balance due.
State Farm receives an odometer reading each time you start your vehicle. An odometer reading is required prior to each policy renewal (typically every 6 months). This means you must start your vehicle regularly.
The miles driven is calculated using up to a year of received odometer readings to determine your actual miles driven to apply to your discount.
Drive Safe & Save requires your consent to participate. This varies slightly by state in HI, NC, NJ, TX, and WA. You can contact your State Farm agent for a state-specific version.
Ford Motor Company also requires an in-vehicle agreement from you. For questions about this agreement, you may contact them at 800-392-3673.
OnStar
The Drive Safe & Save with OnStar program is no longer available for new enrollments.5 You may be able to participate in Drive Safe & Save Mobile. Text SAVE to 42407 to see if your phone is compatible.
Please contact your State Farm agent for more information.
The best way to find out about activating OnStar5 is to either:
- Press the blue OnStar button in your car
- Call OnStar at 888-466-7827
Your discount is adjusted at each renewal (typically every six months), and will be based on odometer readings collected from your enrollment in Drive Safe & Save.5
Drive Safe & Save is a discount for participating customers and does not surcharge your policy. The Drive Safe & Save with OnStar5 discount is based on your annual mileage calculated from collected odometer readings.
Your discount may vary from term to term based on your actual driving, but will not add a surcharge to your policy.
If you currently receive a premium reduction for low estimated annual mileage (under 7,500 miles annually for personal use) and your car is actually driven more than that, your premium may increase at a future policy renewal period.
Please contact your State Farm agent if you have further questions or for more information.
Have more OnStar questions?
If you're unable to find what you're looking for here, you can contact OnStar for further assistance by pressing the OnStar button in your vehicle, calling 888-4-ONSTAR (888-466-7827888-466-7827), or visiting OnStar.com.
Have questions about your FordPass or Lincoln Way account?
If you need help with your FordPass or Lincoln Way account or app – or your vehicle settings, contact Ford Motor Company by calling 800-392-3673800-392-3673 or visiting FordPass.com or LincolnWay.com.
Your Drive Safe & Save account
Manage your account
Find an agent near you
Disclaimer
1 Discounts may exceed 30% and vary state-to-state (NY capped at 30%). Not available in CA, MA, RI. A discount may not be available in NC depending on individual facts and circumstances. Setup required.
2 Setup required.
3 Accident Assistance may not detect all accidents and is not a replacement for directly contacting emergency services.
4 Drive Safe & Save Connected Car not available in all states. Currently available for eligible 2020 and newer Ford and Lincoln vehicles on eligible policies. Excludes 2020 Ford Fusion, 2020 Ford Transit Connect, 2020 Ford F-150, 2020 Lincoln Continental, and Ford GT (all years).
5 OnStar not available in all states.
State Farm (including State Farm Mutual Automobile Insurance Company and its subsidiaries and affiliates) is not responsible for, and does not endorse or approve, either implicitly or explicitly, the content of any third party sites hyperlinked from this page. State Farm has no discretion to alter, update, or control the content on the hyperlinked, third party site. Access to third party sites is at the user's own risk, is being provided for informational purposes only and is not a solicitation to buy or sell any of the products which may be referenced on such third party sites.
OnStar and the OnStar emblem are registered trademarks of OnStar, LLC.
FordPass and Lincoln Way are trademarks of Ford Motor Company.
State Farm Mutual Automobile Insurance Company
State Farm Indemnity Company
Bloomington, IL
State Farm County Mutual Insurance Company of Texas
Richardson, TX